About Us & Condition Guide

Our Card Grading

Near Mint

Cards from newer sets in Near Mint condition will generally have been opened straight from the booster. Other cards in this condition may show signs of very slight wear from shuffling and may also have, but not restricted to, small nicks, scratches, border wear and wear that is not immediately noticeable when the card is sleeved. 

Older cards in this condition may show little or no signs of aging, dirt or possible clouding on foils.  

Minor Printing Defects. Lines, minor packaging-related border damage, or other small defects will not affect the grade of the card. 

Light Play

Cards graded as Light Play will show sign of general play, may have tournament stamps, signatures (Artist or Magic: The Gathering related signatures) or moderate manufacture/printing defects.

Cards in this category will NOT have signs of inking, water damage, rips, tears or writing (other than signatures).  

Cards in this category are normally legal for tournament use once sleeved. 

Moderate Play

Cards graded as Moderate Play may show any amount of wear, and any type of wear, but will usually still be legal for tournament play once sleeved. 

Heavy Play

Cards graded as Heavy Play show significant wear and may not be legal for tournament use, even when sleeved. 

Damaged

We do not buys cards graded as Damaged, or we consider Damaged, through our website. Cards submitted through our Buylist facility and/or received in this condition may or may not be rejected at the discretion of our buying team. 

How To Use Our Buylist

All buylist requests must be sent to us via the website buylist facility, we can't accept buylists that are sent via email. Search for the specific card you would like to sell by using the buylist search at the top of the page. Once you have found the card, add the quantity you wish to sell and then press the "sell" buttton. The card will be added to your list, this can be viewed by clicking on "your cart" at the top right of the webpage. You can add or remove cards in the cart too. Once you have finished your sell list, click on "checkout" in your cart. You will be asked to sign in or create an account, you will then be asked how you would like to receive payment for your cards.

Once submitted please wait for the official proposal email to arrive, this will be the second email that you receive from us. After you submit your buylist, we will double-check that we want to buy everything at the prices listed on the Buylist. Usually this takes less than one working day, but please read this email carefully when it arrives because sometimes we do make changes to prices and quantities of cards. If you do not receive a confirmation email within two working days, please contact us at support@trolltradercards.com so we can manually confirm the status of your buylist.

All card prices displayed are for Mint or Near Mint cards, unless otherwise specified. Prices will be adjusted downwards if we receive cards  that are not in Mint/Near Mint condition (Please see the table below for adjustment details). Unless specifically noted, we only buy English language cards. If we receive non-English copies in place of English ones, we will either return the items to you at your expense or buy them at 50% of their English value. 

We can pay by Paypal (there may be a charge by Paypal for receiving a payment), or store credit. If you choose payment by store credit, there will be an additional 30% bonus added to the final credit amount. This bonus amount is clearly visible when you are chosing your payment option. You will be able to view the progress of your buylist by accessing your account. We aim to process buylist requests within 3 working days. If your buylist is approved, you will receive an email containing details of how and where to send your cards.

If cards are included with your buylist that were not on your original buylist, or are from a different printing to the one listed, we will either return the items to you at your expense or email a proposed Buy Price for the cards. If we do not receive a response within 2 working days we will complete the buylist including the additional cards at the proposed prices that were offered. 

We will endeavour to email all customers whose buylists depreciates by more than 25% in value, due to downgrades in conditions, however if we do not receive a response within two working days we will complete the buylist. If you wish to be notified of all downgrades to conditions please leave a message to this effect in the comment section on the check out screen. 

If, for any reason, you wish for your buylist, or individual cards from your buylist, to be returned please contact us as soon as possible by emailing support@trolltradercards.com. Please note to return your buylist there will be a payable fee of £12.95 to cover postage and admin costs. 

How To Send Your Cards

If you complete the following steps it will help us to process your buylist promptly

Please include a print of your confirmation email, this should include a list of the cards you added to the buylist and your name and address details.

We receive high levels of buylists. Please make sure you organise the cards in the exact order they are displayed in your confirmation emails. If the cards arrive disarranged it may cause a delay to the processing of your order. We reserve the right to return cards in extreme cases, i.e. if your buylist contains several hundred cards and it has not been arranged correctly.

Please pack your cards securely. Dont wrap your cards with rubber/elastic bands or selotape, this is likely to damage your cards and risk them being rejected. We recommend packing your cards in bubble mailers or plastic cases/boxes that have been designed for storing cards. High value cards should be sleeved and then placed in toploaders. Please ensure your cards are secure and will not move around in transit.

Your cards are valuable to you. We strongly recommend you use a traceable mailing option such as Parcelforce, Special or Recorded delivery to send your buylist to us. These options provide varying levels of insurance in the event your buylist does not arrive. If you do not pay the correct postage, the postage and fees incurred from this will be deducted from your buylist payment. Please note that if you are sending your cards from outside the UK, you will be responsible for any import taxes due and these will be deducted off the final buylist payment. 

Due to constantly changing prices of cards, we ask that you return your approved buylist within 15 days. Any buylists returned after this period are automatically voided and will need to be re-sent at the current prices.

Foreign Cards

We do not actively buy cards that are not English. PLease note - If you post us a buylist with foreign cards included in the place of any English cards, we may accept these but it will be aproximately 50% of the value of the English card and may significantly change the value of your buylist.

Sell Us Your Bulk

Not all cards are available in our buylist, but we do buy bulk. These are the current prices we are paying for Mint or Near Mint bulk.

Bulk Magic Rares - £0.10 each

Bulk Magic Mythic Rares - £0.15 each

Bulk Magic FOIL Rares - £0.20 each

Bulk Magic FOIL Mythic Rares - £0.25 each

Bulk Magic FOIL Commons/Uncommons - £0.02 each (We are currently not accepting Foil C/U's bulk)

Bulk Magic Full Art Basic Land (Not original Zendikar) - £0.05 each

Bulk Magic Zendikar Full Art Basic Land - £0.10 each

The above prices are for Mint or Near Mint bulk cards. Any cards that do not meet this condition will be re-graded and a lower price will be offered. We will contact you if your cards are re-graded.

We are currently not buying bulk commons/uncommons, requests to sell will be refused and any cards sent to us will be returned to the sender at their own cost. 

If you have bulk cards to sell please click here to contact us. Please note Troll Trader Cards reserves the right to refuse to accept Bulk cards at any point, should such a refusal occur we will make contact and arrange to return the cards at our own cost. 

Company Policies

Return Policy
You may return most new, unopened items sold and fulfilled by Troll Trader Ltd within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Cancellation Fees - Updated September 2020

Owing to a recent change with PayPal terms of service, cancellations (and refunds) via PayPal are subject to a 3% processing fee. This is due to the direct loss of this fee with PayPal no longer refunding transaction fees to the business. Full refunds may be offered via Store Credit instead.

We reserve the right to waive the 3% fee at our sole discretion for any reason, at any time. 

Maximum Purchase Quantity
We limit our available stock numbers so that no one players purchases all available copies of a card beyon 4 units (this includes variants, foils and non-foils). We reserve the right to cancel additional orders which any one player makes for more tha 4 copies of a single card and will refund additional copies back as Store Credit (refunds to original payment source can be requested by a 3% transaction charge will be applied). 

Refunds 
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds where there was no fault with the item may be subject to a transaction fee:

Your Privacy
Troll Trader Ltd is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Troll Trader Ltd protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Troll Trader Ltd disclose the information it collects to outside parties?
Troll Trader Ltd does not sell, trade, or rent your personal information to companies not affiliated with Troll Trader Ltd. Troll Trader Ltd may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Troll Trader Ltd may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Troll Trader Ltd, our users, or others.

In Summary
Troll Trader Ltd is committed to protecting your privacy. We use the information we collect on the site to make shopping at Troll Trader Ltd .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Troll Trader Ltd, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Troll Trader Ltd also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Troll Trader Ltdhas no control or influence over their policies. Please check the policies of each site you visit for specific information. Troll Trader Ltd cannot be held liable for damage or misdoings of other sites linked or otherwise.